| |||||||||||
|
| DKM Skincare by Dr. Kellie Mosely
Online retail store FAQ AND STORE POLICIES Last updated 06/09/09 Frequently Asked Questions: Refund, Returns and Cancellation Policies: Due to the medical grade ingredients in our products, we do not accept returns or exchanges. No exceptions. Shipping Information: Orders are shipped same business day and delivered based upon the shipping method you choose at checkout. All packages are shipped using UPS. Our Commitment To Your Privacy Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. What Information Is Collected: As part of the order process, the following information is collected from shoppers: Name Shipping/Billing Address Email address Phone number. your payment information is processed through Paypal and is not stored in our system. How That Information Is Used: DKM Skincare endeavors to strictly adhere to state, local and federal laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, DKM Skincare may use the information you provide in the following ways: * To contact you about our products and services or about your use of our Web site. For example, you may recieve e-mail newsletters, and customized content, and they may receive an update when DKM Skincare has new product features or enhancements or other news to relay to our Customers. * For marketing and promotional purposes. * DKM Skincare does not use individually identifiable health information that may be collected in our discussion groups for marketing purposes. * To respond to your comments or requests or to request feedback regarding our products or services. * For billing purposes, to facilitate transactions and to fill Customer orders in connection with purchases of products offered by DKM Skincare. * For the specific purpose for which the information was provided. Our Commitment To The Security of Your Data Under Our Commitment To The Security of Your Data: Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through a secure connection. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at (305)557-0414 Contact Us DKM Skincare 15600 NW 67th Ave Suite 105 Miami Lakes, FL 33014 Phone # : 305-557-0414 (between 9 a.m. and 5 p.m. EST.) Fax #: 305-557-0496 www.dkmskincare.com email: customercare@dkmskincare.com | |||||||||||
| |||||||||||
| ||||||||||||||||||
|
